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FAQs

Where are you located?

The St. Food Co. is located in Brisbane, Australia. We distribute all our delicious meals, snacks, and drink from Brisbane across Australia to over 4000+ postcodes.

Where do you deliver?

Enter your postcode to search for delivery locations

Yes, we deliver to this postcode!
Sorry, we don't currently deliver to this postcode.

Need more help with your delivery, please contact our friendly customer service team via our live chat on our website or email us at info@thestfoodco.com

Are there lock in contracts?

No! We have no lock in contracts. Purchase your meals whenever you like!

Is there a minimum cart order?

Yes! Our minimum cart order is $99.00 without coupon codes.

How are my meals delivered?

All meals are delivered fresh via our third party refrigerated courier.

Our courier’s policy is zero contact delivery:

  • We do not ring doorbells
  • We do not buzz apartments

Deliveries will be left in a safe location ready for collection. If you are in an apartment, drivers will leave outside main entrance or with reception/security office.

The St. Food Co. has no liability for deliveries as they are not within our control. It is the responsibility of the customer to ensure they collect the delivery within a reasonable time window.

What if I live in a gated complex or high-rise building?

Our automatic policy is zero-contact, authority to leave unless otherwise requested.

Drivers will not enter secure unit blocks and will leave the box in the foyer or at the main entry.

How long can my meals stay out of the fridge once they are delivered?

Our boxes are designed to last out of the fridge once delivery has been made between 2-4 hours* This is dependent on factors such as weather conditions and time of day.

During the summer season, meals only last around 2 hours outside.

What is the minimum shelf-life of meals once delivered?

We do our best and try to get the meals delivered to your door with a minimum shelf-life of 7 days. However, if you find that you’re unable to consume the meals within this timeframe, we recommend storing them in the freezer to extend their shelf life without compromising taste or quality.

Can I freeze my meals?

Yes! You can freeze your meals (excluding our Bao selection). Ensure you freeze them prior to the UBD date on the plastic packaging of the meal.

These will last for 3 months once frozen.

Heating recommendation is 6 minutes in 900W microwave. Heating times may vary depending on microwave. Do not thaw.

Can I cancel my delivery?

Yes! You can cancel your delivery 24 hours prior to your dispatch date. Dispatch dates are provided on your email order confirmation in the footer.

Refunds are not available for orders that are cancelled outside of this window.

Can I change my delivery date?

Yes! You can change your delivery date at 8am AEST, 48 hours prior to your delivery date.

Every attempt will be made to update the delivery date but The St. Food Co. cannot guarantee updates.

Can I change my delivery address?

Yes! You can change your delivery date at 8am AEST, 48 hours prior to your delivery date.

Every attempt will be made to update the delivery date but The St. Food Co. cannot guarantee updates.

Do I need to sign up for a contract?

We have NO lock-in contracts.  Order whenever you like!  

What happens if my order is delayed?

As we use a third-party courier for all deliveries, delays can occur without our knowledge.  Our team endeavours to contact customers ASAP with updates regarding any missed or delayed deliveries.

All products remain in refrigerated conditions during the logistics process and boxes can be kept outside of the fridge for up to 4 hours.

The St. Food Co. will not refund orders that are affected by delivery delays and will only provide store credits or replacement boxes on a case by case basis if the original order cannot be re-delivered in a reasonable time frame.

Are your meals halal?

All meals are cooked in a non-certified halal facility. All Chicken and Beef used in our meals is  certified halal.

eGift Cards

We currently do not offer eGift cards. We hope to have eGift cards available in the near future!

How can I become a VIP?

Head over to our Foodie Club sign up page where you can discover how our rewards program works and how to sign up!

What are the Hidden Gem promotion T&C's

Hidden gem discounts run for 2 weeks at a time. Discount is applied to product automatically. Other discount codes can’t be applied to any already discounted products.

Why isn't my discount code working?

There are various reasons why your discount may not work on your cart. Reasons to consider below (these rules may or may not apply to your discount code):

  • Your discount code may not work on bundles
  • Your discount code may not work on already discounted items
  • Your discount code may also be limited to one use per customer
  • Your discount code may have a minimum cart spend ($99 is most common)
  • Your discount code may have expired

For more discounts, perks and savings, join our loyalty program!

Do you offer free shipping?

Free shipping is only applicable for those in the Gormet Guru tier of our new and improved loyalty program. This amount covers the cost of shipping to most metro areas within Australia. If your shipping cost is more than $15, you will be able to take $15 off your shipping costs and will just need to cover the difference. Free shipping vouchers cannot be used in conjunction with other discount codes. Click on loyalty program to find out more about it!

Where's my tracking link?

You will receive a tracking link via text at around 8pm on the day before delivery. This will give you a rough indication of when your order will be delivered.

If you haven’t received your tracking link by the morning of your delivery, try toggling your phone’s flight mode on and off. This often resets the message receiving forum within the phone. If you still haven’t received the link within 30 minutes of trying this, please reach out to our customer service team via text or email for further assistance.

I was a part of the old three tier Foodie Club and my discount codes aren't working?

Now that we have launched the new Foodie Club rewards program, any old loyalty rewards codes have now expired. The good news? Our new Foodie Club provides even more rewards for our customers, so head over to our sign up page to join the most rewarded club around town!

Join the Foodie Club: Eat delicious food & get rewarded!

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